Xipat Career

Account Manager (Junior/ Middle)

Negotiable

Full-timeHa NoiAt least 1.5 YoE

1. Responsibilities:

Manage and grow a portfolio of mid-market / VIP merchants, maintaining long-term relationships and ensuring effective product adoption.
Proactively conduct regular check-ins to understand customer needs, expansion plans, pain points, and growth opportunities.
Provide tailored solutions based on real use cases within the Shopify / eCommerce / SaaS ecosystem.
Deliver product demos, guide onboarding, and support customers in optimizing product usage.
Identify and drive upsell and cross-sell opportunities within the product ecosystem (Blockify, Synctrack).
Manage the sales pipeline in CRM, track activities, and report weekly revenue forecasts.
Collaborate with Product and Support teams to handle advanced customer requests.
Support win-back initiatives for churned customers or accounts showing declining usage.
Collect customer insights and feedback to contribute to product improvements.
Work closely with Marketing to develop case studies from successful customer stories.

At least 1.5 years of experience in roles such as Account Manager, Customer Success, B2B Sales, Business Development, or equivalent.
Experience working directly with business clients / brands.
Experience in upselling, cross-selling, or managing revenue-generating accounts is a strong advantage.
Strong English communication skills.
Knowledge:
- Basic understanding of the Shopify / eCommerce / SaaS ecosystem.
- Familiarity with key eCommerce metrics such as GMV, Conversion Rate, AOV.
- Understanding of online customer behavior and business models (Dropshipping, POD, Brand).
Skills:
- Strong communication and relationship management skills.
- Ability to perform solution selling (consultative approach, not just transactional sales).
- Strong research and customer analysis skills.
- Negotiation skills and ability to design incentives (commission structures, deal terms).
- Ability to manage pipeline and effectively use CRM systems.
- Strong discovery skills (asking the right questions to uncover needs).
Mindset:
- Growth mindset: Proactively seek opportunities to expand revenue within existing accounts.
- Resilience: Comfortable handling rejection and following up strategically.
- Relationship builder: Able to build long-term, trust-based relationships with customers.
- Tech-savvy: Willing to learn the product deeply and confidently demo it to customers.
- Proactive, responsible, and self-driven.

Experience in SaaS, Shopify Apps, eCommerce, agency, or tech startups.
Strong understanding of eCommerce metrics and dashboards.
Experience in managing multi-product upsell/cross-sell.
Experience in affiliate marketing, online business, or working directly with merchants.
Existing networks within agencies, influencers, or the e-commerce community.

Compensation: Base salary (negotiable based on experience) + KPI-based bonus;
Working from Monday - Friday, 8 AM- 5 PM, no OT;
Performance bonus, public holidays bonus (30/4, 1/5, 2/9, 1/1); bonus for Excellent Employee and Excellent Team;
Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance;
Work performance review 2 times/ year (in May and November);
01 hour paid leave per day for women having children under 12 months;
Annual health check;
12 - 14 days full paid leave/year;
A Learning budget up to 25 million VND per
Yearly company trip and year-end party, team building and Sports Clubs;
Men’s Day, Women’s Day, Mid-Autumn Festival and other benefits under the provisions of the company;
Working in a product development environment, owning the product in charge, participating in the process of bringing ideas, improving product innovation
Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.