Xipat Career

Customer Support Collaborator - Night Shift

Negotiation

RemoteHa NoiNo experience required

Apply now

Job Information

Working schedule: Part-time, 5 days per week. You will register for one fixed 4-hour shift that fits your study schedule. The final shift will be confirmed by the team based on operational needs. Any shift changes will be made upon mutual agreement.
Available shifts:
- Shift 1: 12:00 AM – 4:00 AM
- Shift 2: 4:00 AM – 8:00 AM
Probation period: 1 month

Responsibilities:

Main Responsibility – Customer Support

Receive and handle live chat inquiries from international merchants using Xipat’s Shopify apps.
Understand customer issues, investigate problems, and guide merchants step by step in clear and friendly English.
Assist customers with app installation, configuration, and effective use of product features.
Document bugs, feature requests, and issues requiring follow-up, then provide complete information to the Product or Technical Team.
Create and track follow-up tasks to ensure that no customer request is missed.
Maintain a positive and professional customer experience in every interaction. Customer satisfaction is always our top priority.

Solution Consulting & Commercial Opportunities

You will receive full training for this part.

Identify buying signals and the right “moments of opportunity” to recommend upgrades or other apps that genuinely match merchants’ needs — recommendations should only be made when there is a clear need, with no spamming.
Encourage satisfied customers to leave product reviews.
Gather insights into customers’ goals, challenges, behaviors, and expectations to support the Product Team.
Track individual performance, including revenue, reviews, conversion rates, and continuously improve results week by week.

Requirements:

Must-have

Third- or fourth-year university students who can commit to a fixed 4-hour shift, 5 shifts per week.
Good written English and chat communication skills: clear, concise, and focused.
A customer-oriented mindset, patience, and willingness to dig deeper to understand customers’ problems.
Strong willingness to learn, openness to feedback, and the ability to improve quickly.
A commercial mindset and confidence in proactively recommending appropriate solutions to customers.
Careful, responsible, and committed to following tasks through to completion.
A growth mindset and willingness to work toward measurable goals and results.
Good health and the ability to maintain a stable night-shift schedule.

Nice-to-have

Previous experience in Customer Service, Sales, Telesales, Consulting, or Sales Collaboration.
Basic understanding of eCommerce or Shopify.
Good persuasion and problem-solving skills.
Experience participating in student clubs, projects, or activities involving customers or business.
Interest in working in an international and technology-driven environment.

No previous customer support experience or Shopify knowledge is required — we will train you from the ground up.

Compensation & Benefits

Base salary per shift + unlimited performance-based incentives, including Review Bonuses and Sales Bonuses.
Night-shift allowance.
Public holiday and Tet bonuses in accordance with the company’s policies for part-time collaborators.
Comprehensive training in Customer Support, consultative sales, business English, eCommerce, and Shopify.
A dedicated mentor to support you throughout your training and working journey.
A stable working schedule that can be arranged around your university timetable.
A young, transparent, and fair-play working environment where performance and contribution are recognized based on actual results.
Opportunity to build a strong career foundation in Customer Support, Customer Success, Sales, Account Management, and Product.

Before You Apply

What This Role Requires From You

This position requires a commitment of 4 hours per day, 5 days per week, along with serious preparation outside your working hours.

To perform well in this role, you may need to temporarily reduce your involvement in other activities such as student clubs, additional part-time jobs, or some of your evening commitments.

If you are not currently able to make this commitment, we would be happy to hear from you in the future when the timing is right.

Who Will Thrive in This Role?

This role is suitable for people who want to be evaluated based on real results, who actively learn and improve, and who enjoy healthy, constructive competition.

If you have read this far and feel excited to challenge yourself, we encourage you to apply.

If the role feels too demanding or does not fit your current situation, you are always welcome to apply at another time when you feel more ready.