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Jobs opening
Customer Support Collaborator (Remote)
Salary: 5 - 7 million
Responsibilities:
- Answering questions about features, documenting any technical issues, and passing them on to the product team
- Creating support tickets for the team
- Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries
- Communicating with customers through various channels such as phone, email, social media, or ticket system
- Collecting customer information and analyzing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key customers
Requirements:
- At least 1 year of experience in Customer Support
- Available to work from 4:30 PM to 8:30 PM (Monday -> Friday)
- Candidates with flexible full-time job is a Priority to participate in training with the Xipat team
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Proficient typist and easily adapts to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
Benefits:
- Salary 5 NET – 7 NET
- Bonus: Review bonus, Feedback, Cross – upsell. Income up to 10 – 12 mil
- Bonus Holiday, Tet
Submit your application:
- CV sent to email address: rosie@omegatheme.com
- Contact: Mrs Nhung – 0914 775 787 (zalo/whatsapp/line)
- The interview process consists of 3 rounds
+ Round 1: Writing test
+ Round 2: Case Study live chat with an agent
+ Round 3: Interview