Responsibilities:

  • Based on the team guidance, communicate with customers via phone, email, chat, or in person.
  • Provide onboarding help, answer questions about features, and transfer customer issues to the development team if you can’t solve them.
  • Suggest information about other products and services to customers to satisfy customer’s needs to drive business growth.
  • Build deep relationships with customers to enable them to be loyal customers.
  • Collect customer information and communicate with them to get their feedback/ insights into current/ future products or services then collaborate with the product team to make them go live.
  • Work together with the team to achieve the team & company’s goals.

Requirements:

  • Be proficient in both written and verbal English.
  • Have a reliable computer to enable efficient remote work from home.
  • Be willing to learn about e-commerce, technical aspects of our app and E-commerce platforms.
  • Adapt easily to new ways of doing things, and thrive on change and ambiguity.
  • Respect the differences of others, including cultural and language differences, and will adapt their style and approach to match the needs of different individuals and teams.
  • Work constructively under stress and pressure.
  • Have experience in the customer service field.

Benefits:

  • Competitive salary (negotiable based on experience).
  • Night shift allowance: 30% of the salary for working during night hours (10 PM – 6 AM).
  • Work-from-home equipment allowance: 300,000 VND per month, prorated by the number of remote working days.
  • Work with thousands of e-commerce merchants around the world. Gain huge knowledge about the e-commerce industry.
  • Performance bonus, 13th- month salary, public holidays bonus (30/4, 1/5, 2/9,1/1); bonus for Excellent Employee and Excellent Team.
  • Comprehensive insurance package including social, health, unemployment, and Bao Viet care insurance.
  • Work performance review 2 times/ year (in May and November).
  • 13 – 18 days full paid leave/year.
  • Engaging activities and celebrations: Annual company trip,YEP, quarterly team building, sports clubs, and special occasions along with other company-provided benefits.
  • Nice working space with young, dynamic & friendly colleagues and free coffee, tea, and drinks.

Submit your application:

  • Submit your CV to Ms. Phuong Ngoc (HR Executive) via email at ngocnp@omegatheme.com.
  • For further inquiries, contact phone number at 0916.215.690 (Zalo/skype/SMS).
  • The interview process consists of 3 rounds:

+ Round 1: Writing test;

+ Round 2: Case Study live chat with an agent;

+ Round 3: Interview.

Address:

  • 8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi