Responsibilities:

  • Answering questions about features and documenting any technical issues, and passing them on to the product team
  • Creating support tasks for the team
  • Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels such as phone, email, social media, or ticket system
  • Collecting customer information and analyzing customer needs to get insights into current/ future products or services
  • Ensure customer satisfaction and provide professional customer support.
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key customers

Requirements:

  • At least 6 months experience
  • Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
  • Proficient typist and easily adapt to new software applications
  • Great attention to detail and accuracy
  • Self-motivated individual who enjoys winning as a team
  • Optimistic, enthusiastic, and people-centric focus
  • Great problem-solving skills and ability to collaborate
  • Prefer to have experience Customer support in tech Company

Benefits:

You will get:

  • Salary according to ability  (Salary up to 10 Net + Review bonus, income up to 15 mil)
  • 13 months salary, Holiday bonus, Tet bonus
  • Bao Viet Heath Insurance
  • Participate in internal training programs to the improve capacity at the company
  • Recommended courses to improve self-knowledge, the company has financial support
  • The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
  • Working from Monday – Friday, 8 AM- 5 PM; no OT

 

Besides: 

  • Review salary 2 times a year
  • Holiday travel, Teambuilding 3-4 times/year
  • Participating in Social Insurance following the provisions of the Law
  • Annual health check
  • 12 -15 days full paid leave/year

Submit your application:

  • CV sent to email address: rosie@omegatheme.com
  • Contact: Mrs. Nhung: 0914 775 787 (Zalo/Whatsapp/Line)

Address:

8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi