Responsibilities:
- Answering questions about features and documenting any technical issues, and passing them on to the product team
- Creating support tasks for the team
- Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries
- Communicating with customers through various channels such as phone, email, social media, or ticket system
- Collecting customer information and analyzing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key customers
Requirements:
- At least 6 months experience
- Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Proficient typist and easily adapt to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
- Prefer to have experience Customer support in tech Company
Benefits:
You will get:
- Salary according to ability (Salary up to 10 Net + Review bonus, income up to 15 mil)
- 13 months salary, Holiday bonus, Tet bonus
- Bao Viet Heath Insurance
- Participate in internal training programs to the improve capacity at the company
- Recommended courses to improve self-knowledge, the company has financial support
- The young working environment is suitable for those who love technology, like challenges at work, always learning and developing themselves and especially many opportunities for advancement.
- Working from Monday – Friday, 8 AM- 5 PM; no OT
Besides:
- Review salary 2 times a year
- Holiday travel, Teambuilding 3-4 times/year
- Participating in Social Insurance following the provisions of the Law
- Annual health check
- 12 -15 days full paid leave/year
Submit your application:
- CV sent to email address: rosie@omegatheme.com
- Contact: Mrs. Nhung: 0914 775 787 (Zalo/Whatsapp/Line)
Address:
8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi