Responsibilities:

  • Answering questions about features, documenting any technical issues, and passing them on to the product team
  • Creating support tickets for the team
  • Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries
  • Communicating with customers through various channels such as phone, email, social media, or ticket system
  • Collecting customer information and analyzing customer needs to get insights into current/ future products or services
  • Ensure customer satisfaction and provide professional customer support.
  • Build and maintain strong, long-lasting client relationships
  • Develop trusted advisor relationships with key customers

Requirements:

  • At least 1 year experience in Customer Support
  • Available to work one of the following shifts: 
    + 0 AM – 4 AM (Tuesday -> Saturday)
    + 4 PM – 8 PM (Monday -> Friday)
    + 8 PM – 0 AM (Monday -> Friday)
  • Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
  • Proficient typist and easily adapts to new software applications
  • Great attention to detail and accuracy
  • Self-motivated individual who enjoys winning as a team
  • Optimistic, enthusiastic, and people-centric focus
  • Great problem-solving skills and ability to collaborate

Benefits:

  • Salary 5 NET – 7 NET
  • Bonus: Review bonus, Feedback, Cross – upsell. Income up to 10 – 12 mil
  • Bonus Holiday, Tet
  • The interview process consists of 3 rounds
    + Round 1: Writing test
    + Round 2: Case Study live chat with an agent
    + Round 3: Interview

Submit your application:

Address:

8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi