Responsibilities:
- Answering questions about features, documenting any technical issues, and passing them on to the product team
- Creating support tickets for the team
- Clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries
- Communicating with customers through various channels such as phone, email, social media, or ticket system
- Collecting customer information and analyzing customer needs to get insights into current/ future products or services
- Ensure customer satisfaction and provide professional customer support.
- Build and maintain strong, long-lasting client relationships
- Develop trusted advisor relationships with key customers
Requirements:
- At least 1 year experience in Customer Support
- Available to work on Saturday and Sunday, according to management’s arrangement, work one of the following shifts
+ 8 AM – 4 PM;
+ 4 PM – 0 AM;
+ 0 AM – 8 AM (Including Monday) - Good English for Writing, Reading, Listening, and Speaking (IELTS, TOEIC level equivalent to 5.5 or higher)
- Proficient typist and easily adapts to new software applications
- Great attention to detail and accuracy
- Self-motivated individual who enjoys winning as a team
- Optimistic, enthusiastic, and people-centric focus
- Great problem-solving skills and ability to collaborate
Benefits:
- Salary 7 NET – 9 NET
- Bonus: Review bonus, Feedback, Cross – upsell. Income up to 13M
- The interview process consists of 3 rounds
+ Round 1: Writing test
+ Round 2: Case Study live chat with an agent
+ Round 3: Interview
Submit your application:
- CV sent to email address: loannt@omegatheme.com
- Contact: Ms. Loan: 033.577.0954 (Zalo/skype)
Address:
8th floor, Hoa Cuong building, No. 18/11 Thai Ha, Dong Da district, Hanoi